Product Catalog & Store Management
Keep your online store updated and attractive with our catalog management services:
Product uploads & description updates
Price adjustments & discount setups
Image optimization & categorization
Stock level monitoring & alerts
Marketplace listings (Amazon, eBay, Shopify, WooCommerce, etc.)
Outbound E-Commerce Support
Our outbound solutions keep your customers engaged and help increase sales. Services include but are not limited to:
Order confirmation & verification calls
Abandoned cart recovery & follow-ups
Loyalty program & subscription renewal reminders
Cross-sell & upsell promotions
Customer satisfaction (CSAT/NPS) surveys
Delivery status calls & feedback collection
Promotional outreach during campaigns
Re-engagement calls for inactive shoppers
Inbound E-Commerce Support
We handle customer questions, complaints, and order issues with professionalism. Services include but are not limited to:
24/7 live chat, email, and phone support
Order processing, tracking & delivery updates
Payment & billing inquiries
Product recommendations & FAQs
Returns, refunds & exchange handling
Complaint resolution & escalation
Loyalty program & coupon code support
Technical troubleshooting for online shoppers
Order Management & Fulfillment Support
Efficient order handling is the backbone of e-commerce. Our team ensures:
Accurate order processing
Inventory updates in real time
Coordination with warehouses & shipping partners
Return & replacement logistics
Status reporting & performance tracking
24/7 Outsourced E-Commerce Specialists
Running an online store requires more than just great products. From managing orders and updating catalogs to supporting customers around the clock, the workload can be overwhelming. That’s where our Outsourcing E-Commerce Services come in — giving you a trained team to handle daily operations while you focus on growth.
Back-Office E-Commerce Support
We take care of the behind-the-scenes tasks that keep your store running smoothly:
Data entry & report generation
Seller account management
Policy & FAQ updates
Competitor & market research
Analytics & insights for better decision making