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SaaS Outsourcing

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Scale Your SaaS Business with Complete Outsourcing Solutions

Building and running a SaaS company is more than just developing a great product. You need ongoing customer support, technical assistance, back-office operations, sales, and marketing to grow. Our SaaS Outsourcing services provide expert teams who handle everything from customer onboarding to billing — so your in-house team can focus on innovation.

Outbound SaaS Support

Grow your customer base and reduce churn with proactive outbound strategies:

  • Onboarding calls for new customers

  • Renewal & subscription upgrade reminders

  • Customer success check-ins

  • Win-back campaigns for inactive users

  • NPS & feedback collection

  • Feature adoption calls & product education

  • Community & loyalty program engagement

  • Upsell & cross-sell campaigns

Inbound SaaS Support

Give your customers reliable, round-the-clock assistance across all channels:

  • 24/7 email, live chat, and phone support

  • Technical troubleshooting & bug escalation

  • Product usage help & knowledge base support

  • Account setup & subscription management

  • Billing, invoices, and refund queries

  • Login assistance & password resets

  • Compliance & security-related support

  • Ticket resolution through CRM systems

Customer Success Outsourcing

Ensure long-term growth by focusing on customer satisfaction and retention:

  • Proactive customer engagement

  • Health score monitoring & churn prediction

  • Adoption tracking & usage analytics

  • Customer journey mapping

  • Dedicated Customer Success Managers (CSMs)

  • Training webinars & workshops

  • Renewal management & upselling

Technical & Development Outsourcing

Support your SaaS product with skilled developers & QA teams:

  • Frontend & backend development

  • API integrations & SaaS platform customization

  • Mobile app support

  • Cloud infrastructure monitoring (AWS, Azure, GCP)

  • QA testing & bug fixing

  • Security monitoring & patch updates

  • DevOps & CI/CD pipeline management

Back-Office SaaS Operations

Let us take care of your business operations behind the scenes:

  • Data entry & database management

  • CRM management (HubSpot, Salesforce, Zoho)

  • Knowledge base documentation & updates

  • Financial reporting & bookkeeping support

  • Market & competitor research

  • HR & payroll outsourcing

  • Compliance & legal documentation support

“Integrating payment gateways, CRMs, and analytics tools was a nightmare before. The outsourced SaaS team handled all integrations seamlessly, saving us both time and money.”

Emily Clarke

“Our SaaS platform runs 24/7, so downtime is not an option. The outsourced team provides ongoing monitoring and updates, ensuring we maintain a 99.9% uptime.”

Sofia Martinez

“We had an idea for a subscription-based platform but no internal dev team. The outsourced developers built the entire SaaS product — from backend to user dashboard — and launched it successfully.”

Ethan Brown

Have questions?
Get in touch!

5 Dudley St, Caulfield East VIC 3145, Australia
info@bpo247.com.au